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Government improves online claiming for veterans

veterans

The Department of Veterans' Affairs' online platform, MyService, has been improved to allow faster claim submissions and processing times for veterans and their families.

Minister for Veterans’ Affairs Darren Chester confirmed veterans (and their families) can now submit claims for incapacity payments online, which is "one of the most significant enhancements since the platform’s inception in 2017". 

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"Our government is putting veterans and their families first and provides more than $11.2 billion each year to deliver the essential services and programs they rely on,” Minister Chester said.

“DVA’s transformation is about not only upgrading out-dated computer systems but also looking at improving our service delivery to ensure the best possible outcome for veterans and their families."

The DVA has pledged to continue to improve MyService, and said it is "focused heavily on collaboration with veterans and their families to ensure DVA is building the programs and services veterans need".

MyService has reduced paper-based forms, which could contain 40+ questions, to only three to seven questions online and has "already had a significant impact on the average time it takes to process a claim".

“Adding incapacity payments to the ever growing list of claims you can now submit online is a significant benefit for those veterans and their families who most need to access to support quickly and easily," Minister Chester said.

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“By providing enhanced online services, veterans and their families are able to access DVA services when and where they need them, and the MyService platform has already seen significant reductions to the time and effort required to submit and process claims.”

Eligible veterans who have not registered are encouraged to visit MyService to sign up.

Government improves online claiming for veterans
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