TAE chief exec spruiks customer-centric business culture

TAE chief exec spruiks customer-centric business culture

TAE chief executive Andrew Sanderson has highlighted the firm’s strong and ongoing focus on delivering customer satisfaction and ensuring it provides a "really bright technical solution".

Sanderson told Defence Connect that the company – which has its main facilities located at Amberley in Queensland – had been working hard to encourage its staff to be "people wanting to do a really great job for their customer".

Launched in 2000, the firm now offers a comprehensive and integrated suite of design, engineering, maintenance, condition monitoring, manufacture and repair services to the global aerospace industry.

"We've brought a culture along that's all about the customer," he said. "You know, the customer comes first is our first line of our 'what sets us apart' culture-type activity."

Sanderson also said that the company currently has a host of employees who are very keen to go the extra yard for a customer.

"Be it an army tank commander, or it might be someone who's flying a jet for the air force," he said, adding that TAE had been through a rather seamless shift.

"It's been a neat transition," he said. "We've got this commercial business that is more and more urgent. There's a lot more time pressure on the commercial side of the business. And we're translating that into the military business too so that we're nimble in the way we deal with people.

"But, you know, the customer [does come] first in our eyes."

To hear more about TAE Aerospace, tune in to our podcast with Andrew Sanderson here.

 

TAE chief exec spruiks customer-centric business culture
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