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Government services provider Serco has been awarded a contract extension with Bupa to deliver health services across Australian Defence Force health centres for a further 12 months to 30 June 2027.
The contract extension will see Serco continue to support the health, wellbeing and operational readiness of ADF personnel through integrated, high-quality clinical care delivered on base across Defence health facilities.
Under the contract, Serco provides a fully supported and clinically governed workforce aligned to Defence needs, delivering continuity of care across Australia and at Butterworth, Malaysia, and supporting ADF members wherever they are posted.
“This contract recognises the commitment and expertise of Serco in ensuring the health and operational readiness of the ADF,” Serco group chief executive Anthony Kirby said.
“I am delighted that we can bring the passion, professionalism, skill and dedication of our clinicians and support teams to deliver high-quality care every day for those who serve Australia.”
Serco’s front-line health workforce has more than 2,100 doctors, dentists, nurses and allied health professionals working across 64 Defence health centres, supporting approximately 80,000 ADF members and Reservists.
Additionally, a telehealth service, Medical Advice Triage, is available to all ADF personnel seeking healthcare remotely. Registered nurses provide 24/7 telehealth triage and advisory services to all ADF members. The team manages a high volume of calls each day and also offers mental health support for veterans.
Serco has supported the delivery of ADF health services since 2019, working alongside Bupa to deliver care in complex operational environments for Defence. This extension reflects the strength of the partnership with Bupa and Serco’s proven ability to deliver reliable, consistent services in support of military readiness.
