Defence Health has taken out the Major Private Health Insurer of the Year for the not for profit or restricted category.
The Roy Morgan Customer Satisfaction Awards are based survey responses from 50,000 Australian consumers interviewed in person and in their own homes. Respondents name and rate the companies they deal with in various categories across 32 industries, including private health insurance, automotive, banking and supermarket.
“We are immensely proud to have both Defence and St.Lukes in our alliance of funds, which prove time and again that they are industry leaders in customer service,” Members Health CEO Matthew Koce said.
“Defence Health is one of Australia’s highly valued industry-based funds, providing members of the country’s armed forces – as well as their families – with health cover since 1953. They led the field of not-for-profit or restricted funds almost the entire year, so this is a convincing and consistent win.”
Defence Health CEO Major General (Ret’d) Gerard Fogarty, AO, said, “As a member-owned health fund, I am proud to acknowledge everyone who contributed to this best-of-the-best achievement in customer satisfaction.
“To not only be awarded the category winner overall, but to win 11 of the 12 months over which the surveys were conducted is testament to the dedication of our people to delivering excellence in member services on a consistent basis.”
According to its annual report, Defence Health covered 295,570 people including Defence personnel and their families in 2019.