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Balance technical and ex-service hires: Electrotech MD

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The optimum way of ensuring the right balance for SMEs in terms of sourcing technical specialists and ex-service personnel is to adopt a flexible approach, according to Electrotech managing director Stephen Renkert.

"It's fluid," said Renkert. "When we identify that we need additional technical capabilities in a certain area, the issue is not that we're presented with thousands of people who are ideally suited to that job."

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He said the firm instead tended to struggle to find the people with the right technical background and the right approach to delivering equipment services.

"There are a lot of people around these days that will say that they're electronics technicians [but] what they are is basically board-swappers," said Renkert.  "And that's not what we're after, we need people with knowledge of systems [and] networks.

"It's almost at the stage that if we see somebody who is superb, we'll find a job for them. That's the way we are. And I’m not sure that some of the guys coming out of defence have the [the same] level of training anymore.

"A lot of my technical guys really think very lowly of … they don't think of themselves as being salespeople, and if you said, 'Oh you're a salesperson', they'd be horrified.

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"But the reality is that they are. And the better they do their job, the more they're a salesperson."

To hear more from the Electrotech MD, listen to our podcast here.

Balance technical and ex-service hires: Electrotech MD
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