Over the next 12-18 months as part of the ongoing DVA transformation program, services available through MyAccount will transition to MyService, which has been co-designed with ex-service organisations, veterans and their families.
Using MyService, current and former ADF members and their families can:
- register as a client;
- lodge a claim for compensation;
- access free mental health treatment;
- apply for an increase in their disability pension;
- view an electronic copy of their DVA Health Card and accepted conditions;
- submit claims for education allowance through the education schemes;
- inform DVA of their change of personal details; and
- track the claims that they make online.
Minister for Veterans' Affairs Darren Chester said, "This change will mean that DVA clients utilising the online services MyService and MyAccount will need a myGov account. Veterans and their families wanting to access face-to-face services will still be able to visit DVA’s Veterans Access Networks around Australia. Registering with myGov enables clients to use one username and password to access all their government online services, including DVA."
"This initiative is about understanding that veterans and their families will be doing business with more than one government department online. They can currently access multiple government online services through myGov and now they can also make claims with DVA through this ‘one-stop shop’," Minister Chester said.